Refund Policy

EYAPAY does not set refund rules for what you sell. You decide whether a sale is refundable and on what terms. We strongly recommend telling customers your terms before they pay — a line in the payment description is usually enough, and it is your best defence in a dispute.

Refunds are currently processed manually. Contact us from the support page with the transaction reference and the amount to refund, and we will action it through our payment processor. Full and partial refunds are both possible.

Once processed, funds typically return to the customer's card within 5 to 10 business days depending on their bank. That timing is controlled by the card networks, not by us.

When you refund a sale in full, our transaction fee is returned to you along with the rest of the amount. We do not profit from a sale that did not stand. For a partial refund, the fee is reduced proportionally.

If your balance is lower than the refund amount, the shortfall is carried against your future sales until it is cleared.

A payment request expires 15 minutes after you create it. An expired request has taken no money, so there is nothing to refund. It is marked expired in your history and can simply be recreated.

A chargeback is different from a refund: the customer goes to their card issuer instead of to you. When that happens the disputed amount, including our fee, is held or reversed from your balance while the issuer investigates.

We will ask you for evidence — your receipt, the description of what was sold, and anything showing the customer received it. Card issuers usually take between 30 and 90 days to reach a decision, and that decision is theirs, not ours.

Refunding a legitimate complaint yourself is almost always cheaper and faster than defending a chargeback.

Because there is no subscription, there is nothing to refund at the platform level. You are only ever charged when you successfully take a payment, and you can stop using EYAPAY at any moment without notice or penalty.